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Version 1.1.11

Improvements

  • Changed “latest conversations” to “Conversations history”. It is now possible to filter conversations by date and agent.

  • Added conversation duration in “Conversation history” and in the data exported from “Data export“

  • Added maximum agent sessions in the tenant admin profile

  • Added speech recognition (Chrome and Edge only). The tenant admin can enable one or more language in the Settings page. Agents can select one of the enabled language while managing a conversation.

  • Added 2FA (via authenticator app). Any user can enable 2FA from the profile.

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