Scheduled Calls
The Scheduled Calls section contains the list of all the calls that have been rescheduled by the Agent during a Dialer Campaign or assigned to the Agent by the Administrator:
Click refresh button to update the list.
This section is available only if the Dialer license is active
The Scheduled At and the Campaign values are marked as green if they are still valid (data and time is not expired) and red if they are not.
The Agent can click on the three dots menu and:
Edit the Hopper and change the schedule for this call (e.g. date and time, priority, recall-me function and the name of the Agent to recall):
Delete the Hopper (delete the scheduled call)
The Agent can call the contact (whose name is shown in the Full Name column) clicking directly on the phone number:
