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Here below some use case:
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First of all you need to create the SMS connection using your provider specifics and then you can design the IVR project, for example, like the simple one shown below:
After the call (in this simple configuration we use the Playback block, but you can set a Dial, Queue or other blocks and structures according to your needs) the Customer will receive an SMS.
Here the detail about the SMS block: we set twilio as SMS connection and the phone number of the caller as Phone (default value).
