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In addition to the Dashboard, the Agent can see other modules, according to the supervisor permissions assigned to him into the Agent Settings:
Contact Management
Here the Agent can access to Contact Management List, add contacts on it, edit and call the contacts, according to the supervisor permissions assigned to him.
When the Agent edits a Contact, he will see the Contact page containing all the useful data; here he can add new data, modify the existing ones and add comments.
Recordings
Here the Agent can access and download his call recordings.
