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The IVR is used to deliver a pre-recorded message to a large call list. When a call is answered, the IVR will play an audio file or execute other operations such as collect touch tone key responses.
The Outbound process management
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Copied 293 of 300 records from contacts to spooler (pid: 96, elapsed 16.544 sec) [Null: 1][Phone Length: 2][Unique: 0][Blacklist: 1][Duplicate: 3][Duplicate Open: 0] means that Tiger Dial has moved 293 of 300 records from Contacts List to the Process Spooler, with pid 96, in 16,544 seconds.
7 Contacts have not been copied for these reasons:
- 1, because the Phone number is Null [Null: 1]
- 2, because the Length of the Phone number was different from the minimum one specified on Check Phone Length field (under Process Advanced Settings)[Phone Lenght: 2]
- 1, because the number is in the Blacklist [Blacklist: 1]
- 3, because they are already in the Process Spooler, according to the ALWAYS Check duplicate field, (under Process Advanced Settings) [Duplicate: 3]
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- Instead, if Check duplicate field
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- is set on IFOPEN, the duplicates are counted on [Duplicate Open: 3]