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The IVR is used to deliver a pre-recorded message to a large call list. When a call is answered, the IVR will play an audio file or execute other operations such as collect touch tone key responses.
The Outbound process management
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Tiger Dial works on the TCP port 10089. It's important you check the section Settings - General - Outbound, so to have it listening on localhost port 10089 (see please here below).
Logs
Here you can find the Tiger Dial logs and export it.For example
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The Tiger Dial Logs are stored in a RAM memory (the maximum length is 1000 rows). If you restart the Tiger Dial service you will reset the logs. You can find the Logs also under directory /opt/xcally_tiger_dial/logs |
Example:
Copied 293 of 300 records from contacts to spooler (pid: 96, elapsed 16.544 sec) [Null: 1][Phone Length: 2][Unique: 0][Blacklist: 1][Duplicate: 3][Duplicate Open: 0]
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If Check duplicate field, under Process Advanced Settings, is set on IFOPEN, the duplicates are counted on [Duplicate Open: 3]