xCALLY Shuttle provides a seamless CTI integration with Salesforce, the Cloud Help Desk solution for multi-channel customer cares customer relationship management (CRM) system. The integration works on Salesforce Enterprice, Ultimated or Performance.
The Classic integration automatically creates a Case for each call; the Case will be opened and shown to the Agent on a new TAB.
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- Chrome 36.0.1985.125 (no HTTPS)
- Chromium 34.0.1847.116
- Opera 12.16 build 1860
Check carefully to have enabled popups!
If you use Chrome/Chromium and Opera, you have to enable the popups, providing the xCally Shuttle Address.
Chrome/Chromium: https://support.google.com/chrome/answer/95472?hl=en
Opera: Settings > Site Preferences - Exceptions - Pop-up Section where you can add the IP address
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