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In this article we'll see how to use the callback function on a queue without taking the caller out of the queue. |
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To prevent the caller is released and back again in the queue, we can use the "ExitWithKey" queue option. It allows the caller to exit from a queue with a key (a single digit) for further action.
Using this option we built a different IVR configuration:
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With this configuration, the caller goes to the CALLBACK block only when:
Otherwise the caller remains into the queue, keeping the current queue position.
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