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Please check that Tiger Dial is up through the Tiger Dial -> System section (Uptime field).
The Dialing Mode
Preview
Preview dialing enables agents to first view the information about the customer and then requests the system to make the call.
Progressive
Progressive dialing places calls only when an agent is available to handle the call.
Predictive
Predictive dialing optimizes the time of agents by reducing the idle times between the calls. Predictive dialing considers the duration of calls, how long it takes for calls to be answered, and how often are calls answered. When an agent is about to become idle, the system places several calls.
IVR
The IVR is used to deliver a pre-recorded message to a large call list. When a call is answered, the IVR will play an audio file or execute other operations such as collect touch tone key responses.
The Outbound process management
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