Content Comparison

Additions

• Freshdesk integration
• Added permission filtering in Recordings section (Agent/Queue)
• Added manual recording row inside the Recording section (type marked as 'Phonebar')

Database

• Added enum type (freshdesk) in column type in the integration table
• Added column id_source in table agent_log, cdr, call_log and queue_log
• Changed type of column inbound to INT in order to support the new type 'Phonebar' (recordings table)
• Edited trigger route_after_insert and route_after_update

Bug-fix

• Fixed created_at column in Cally Square recordings (now it is fill with the rigth date)
• Fixed time column for Cally Square events in table queue_log (now it is fill with the rigth date)
• Fixed Agent pagination in Realtime
• Removed UniqueId tag in Desk.com integration
• Removed UniqueId label in Freshdesk integration
• Fixed outbound trigger (add route id in User Event)
• Added possibility to restore default logo (Header logo and Login logo)
• Fixed report Login for event compatibility

Additions

• Possibility to upload an image for Header and Login logo (Settings -> General -> Header Logo and Login logo)
• Realtime Paginations: Agent and Dialplan
• Added TigerDial Realtime (from Tiger Dial Implementation 120) 

Database

• Added logo_login and logo_header columns in table core
• Added outbound_socket_port column in table core

Bug-fix

• Cally Square
  • Fixed bug inside the GetDigits block in Cally Square
  • Fixed recordings delete in Cally Square

• Phone bar
  • Fixed manual recordings from xCALLY Phonebar for Inbound calls

Additions

• Contact Management
  • Possibility to set the disposition in the Call History
  • Disposition management (Create/Edit/Delete)

• Integrations
  • Possibility to set a Custom Field with a Custom Variable (available in Zendesk, SugarCRM, SalesForce and Desk.com integration) 

Database

• Added disposal column in contacts_call_logs table
• Added table dispositions

Bug-fix

• Queues
  • Fixed parameter for leavewhenempty and joinwhenempty (loose)

• Tiger Dial
  • Fixed SHOW_DISPOSAL functionality
  • Fixed minimum value for settings in Advanced Status (Processes)
  • Changed the label Status with Contact Status in the Spooler (Processes)
• Analytics
  • Fixed bug for "Extract All" in Reports section

Additions

• Tiger Dial
  • spooler section: added sort and search functionalities

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• SMTP configuration
  • add field email address

Database

• Added table project_has_tokens

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• Added email_address row in table buildings

Bug-fix

• Reduced the log size for the xcally services

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• Bug fix in schelude reports send with SMTP

Additions

Multi-language: Added the GUI Arabic Language

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• VoiceMail
  • added the possibility to insert options inside the VoiceMail appication from Dial Plan
  • added the possibility to insert options inside the VoiceMail block in Cally Square
• Added voice codecs for Sip

Bug-fix

• Integrations
  • Fixed the outbound trigger for the Zendesk Integration
• Trunks
  • Removed static codecs for the Trunks section
• Reports
  • Redirect to the dashboard if the schedule report doesn't exist in the file system
• Improved the security of the Web Application

Database

• Added voice codecs into the codecs table

Additions

• Integrations - Desk.com
  • Added Custom Fields, Custom Variables and Tags into the Desk.com Case
  • Added OAuth 1.0 instead of the Basic Authentication

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• Realtime
  • Added Partial Pause
• Update
  • Added check open ports

Bug-fix

• Integrations
  • Fixed the absence of calledname and callername in Desk.com and SalesForce
  • Fixed the popup for outbound calls in SugarCRM, SalesForce and Desk.com
• Fixed the cached item for tags inside the outbound rules.

Database

Add new fields in the integration table in order to handle Desk.com configuration

Additions

• Integrations - Desk.com
  • Added the new xCALLY - Desk.com integration

• Phone bar
  • Added the After Call Working phone bar messages

Bug-fix

• Fixed Recordings download redirect
• Fixed Phone bar status messaging
• Updated body text in cloud.xcally.com registration page
• Fixed ACW queue check
• Fixed cronjob backup time interval check

Additions

Queues - SMART ACW

Added the Smart After Call Working feature in the Advanced Settings.

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Added headers in reports full extraction (extract all rows)

Bug-fix

• Agent After Call Working parameter: Deprecated
• Old ASR: Removed

Additions

• Trunks
  • Added trunk encryption and transport

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• Chanspy
  • Added the possibility to enable/disable the chanspy for each agent

Bug-fix

• Agent Dashboard
  • Fixed Agents Recording download

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• Demo
  • Fixed demo version check in case of update
  • Enabled new modules for demo registration

Additions

Realtime - Agents
In the Realtime -> Agents section there are more information available to the Supervisor: Agent Status (corresponding to the Phonebar status), Queue, Time, SIP. When an Agent is on a call, his row is highlighted.

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• Updated Korean Language
• Added demo license limitations and watermark
• Penalty shown immediately on the GUI in the Agent-Queue Association

Bug-fix

• Analytics
  • fixed the dropdown menu
  • fixed the Agent Pause statistics
• Trunks
  • set the Insecure value to "port, invite" as default
  • fixed trunk callerid to set default value
• Dashboard
  • fixed the service level widget, using only the structure service level
  • Fixed AVG QSA, AVG QTT structures
• Contact Management
  • fixed encoding parse for .csv upload
  • blocked the Queue and Contact list Delete, if a Trigger is associated to them

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• Fixed auto reset in Asterisk Manager
• Increased logfiles size and number of relative backups
• Fixed error displaying for Recording section
• Added Zendesk Agent lookup logs
• Fixed license cell width

Additions

Cronjob - General Settings

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• Added uniqueid to contact-management call logs

Bug-fix

• Updated descriptions
• Fixed time conversion for the recordings
• Added fields availability check on keyup

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• Added NO QUEUE value to tigerdial queue xeditable
• Added empty option for tigerdial contact timezone
• Fixed tigerdial csv upload for empty phone values
• Fixed tigerdial single contact insert with empty fields

Bug-fix

• Fixed column sorting for contact-management tables
• Fixed global search for contact-management tables

Additions

License order - Contact Management

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Added some debugging messages to track database connections

Bug-fix

• Fixed recordings section
• Fixed monitor section
• Increased mysql connections limit to 50

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