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| Note | ||
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it is important to press on the DIAL button to hold a call before composing the number to which deviating a call. |
4. When interlocutor answers, the Dial button resumes its active call status (yellow color) and agent asks if he accepts the call; if so, agent rightclicks on the Dial button. The list of active calls appears. Agent identifies the number corresponding to the first incoming call and selects Transfer attended
5. If interlocutor does not accept the call, agent selects Retrieve to resume the call previously placed on hold
At any time, agent can right-click on the Dial button and see the current in/out calls list.
To switch between the two calls, simply select Retrieve on the number you want to handle.
| Note | ||
|---|---|---|
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Retrieve is enabled only if there is a call on hold |
Phonebar Blind transfer
The agent enters the number to transfer the call into the Text Box, and he/she selects Transfer from the Menu button.
In this case the Agent does not wait for the called destination to accept or reject the call.
Phonebar 3 Way Conference
It allows the agents to enable a conference call (or rather a conversation with 2 more people).
| Note | ||
|---|---|---|
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The button is enabled only when agent is managing two concurrent calls, with one of them active. |
Conference procedure:
- Place the current call on hold
- Digit the 3rd number you want to manage and dial it
- When the 3rd party answers the call, click on to the YELLOW dial button with the right mouse button, select the no-active line, and select Conference
- The 3-participants will be on the Conference
Click twice on to the Hangup icon to terminate the conference.