Call Transfer
To transfer a call to other agents, the xCALLY XTB has three different procedures:
- Attended transfer
- Blind transfer
Phone bar attended transfer
The call transfer in this case, is divided into the following steps:
1. Agent answers the incoming call by clicking on the Dial button. When starting the call, the Dial button - previously green - change its status to yellow color
2. Clicking again on the Dial button, agent places a call on hold and the Dial button turns blue in color
3. Agent dials the number he wants to transfer the call, then press ENTER to perform the operation
Warning
it is important to press on the DIAL button to hold a call before composing the number to which deviating a call.