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| Use your existent custom CRM application and integrate it with the xCally Phonebar. |
How it works
Ms. Emily Brown calls the customer care to get information about her order.
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A CRM web page with the customer information is displayed by the Phonebar.
What you need
Create the IVR script
The IVR script is basically the follows:
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Refer to the Cally Square guide and examples to build your own IVR script.
Configure the Queue
In the Queue Advanced Settings, set the application type, the URL with the parameters and on which event it has to be launched.
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Every change to the CTI Queue parameters requires a Phonebar restart |
Ready to live the CTI experience
The custom CRM application receives the data from Phonebar opening its web interface with the customer's order information
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