| Excerpt |
|---|
| Use your existent custom CRM application and integrate it with the xCally Phonebar. |
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Refer to the Cally Square guide and examples to build your own IVR script.
Configure the Queue (DEPRECATED: SInce release 2.4.40 use the Integration section and Triggers)
In the Queue Advanced Settings, set the application type, the URL with the parameters and on which event it has to be launched.
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| PARAMETER | DESCRIPTION |
|---|---|
| QUEUE | Queue name |
| UNIQUEID | Call unique ID |
| CALLERID | Caller ID set on the dialplan or IVR |
| CALLERIDNUM | Caller number, the value of CALLERID(num) variable |
| CALLERIDNAME | Caller name (if any), the value og CALLERID(name) variable |
| PEER | SIP Name |
| DATE | Current date in format YYYYMMDD |
| TIME | Current time in format hhmmss |
| TIMESTAMP | Current timestamp in format YYYYMMDDhhmmss |
| USERNAME | Agent's username |
| CALLDATA | Custom data |
| EXTRAINFO | Extravar value |
| Note | ||
|---|---|---|
| ||
Each parameter must be used in the URL with {} (e.g ....callid={UNIQUEID}&ordernum={CALLDATA} ) |
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