API CTI  – Shuttle 2.4.0 onwards

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The template.js file contains the basic elements to create your Custom CTI Integration through the realtime xCally Shuttle connection, thus providing the possibility to manage and autofill your external applications with the data about the call, like the caller number or the agent who answered the call and more. You can automatically open a CTI form or pop-up, and view the call/ticket/crm data on to the xCALLY Shuttle supervisor Realtime Dashboards.

The service need to connect to xcally-realtime service through the socket to receive event notification. At the meantime, the service will be able to send command and notification to agents and user sending actions to the socket.

You can download the template.js file here and the service file here

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var pushevent = function(appname, data, reference, url) {
  data.time = new Date();
  socket.emit('RealtimeCTI', {
    type: appname,
    channel: data,
    reference: reference,
    url: url
  });
};

where

appname: name of the Integration

data: object containing information about the call

reference:  CTI creation id

url: the address of the CTI

Example

For each event you can define which action you want the integration to perform.

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