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Predefined Messages
The admin can administrate, view, edit and create a number of standardized messages that will be sent out by agents while performing a task.
The aim is to save time and ensure a more profitable customer experience.
Data Frame, which covers the amount of conversations viewed by the administrator
View/Edit: toview, edit or delete the user
Create new standardized message
Download Excel file (with all the information in the bracket)
See the Download Excel file section at the End of this page for further information
For a more in depth analysis of what the admin can do in this section:
Data Frame
By clicking on the Bar (1.) the following "curtain" will be opened
from which you can select the number of visible predefined messages to review, ranging from 10 to 100
View/Edit
The three buttons (2.) allow the admin to view, edit or delete the skillsets.
Click on view or Edit to see or modify a user settings, you will see this the general description of the Messages (in details)
Details
Provide a title (category) for the message.
To Save the settings remember to press on.
