Predefined Messages

The admin can administrate, view, edit and create a number of standardized messages that will be sent out by agents while performing a task.

Open

The aim is to save time and ensure a more profitable customer experience.

Open

 

1. Data Frame,  which covers the amount of conversations viewed by the administrator

2. View/Edit: to view, edit or delete the message

3. Create new standardized message

4. Download Excel file (with all the information in the bracket)

 

See the Download Excel file section at the End of this page for further information

For a more in depth analysis of what the admin can do in this section: 

Data Frame

By clicking on the Bar the following "curtain" will be opened  

from which you can select the number of visible predefined messages to review, ranging from 10 to 100

View/Edit

 allow the admin to view, edit or delete the predefined message.

Click on view or Edit to see or modify a user settings, you will see this the general description of the Messages (in details)

Details

Provide a title (category) for the message.

To Save the settings remember to press on.

Messages

By clicking on the edit feature (2.) you will see the following bracket, where it is possible to change name and content of the message.

You can select the options to reply to the new outbound campaign:

It is possible to not forsee any standardized answer from the customer as well as selecting reply buttons and reply list.

• Reply List

Please insert a title, which defines the category of replies. Click on Add to create a quick reply option that the client might use when receiving the text and write the desired message. ( the customer can see both the title and the description of the message)

You can easily manage the added options, edit or delete them, to a maximum of 10.

• Reply button

By selecting reply buttons you can create one of the quick reply option that the client might use when receiving the text. Insert the title (visible for the Customer).

You can easily manage the added options, edit or delete them, to a maximum of 3.

If you plan to create a new predefined message (4.), you will see the same image as above, not filled.

Please insert a name and text of your choice.

Keep in mind to click on Confirm to save the changes.

The Admin can also delete a standardazed text by pressing on (3.)

See the following section (Delete):

Create New Predefined Message

Refer to the previous section to complete and insert all the required data to create a new standardized message.

Remember to fill the blanks highlighted by (*) in Details and Messages.

They are the same as the ones in the section View and Edit (see above).

To Save the settings remember to press on .

Delete

To eliminate a predefined message, it is possible to press on:

And confirm your choice by selecting delete

The Excel file Download 

This feature  allows to translate all the information related to the predefined messages in an Excel file.

Click on the icon and you will see the following bracket on the bottom left end of your screen:

Open the file and you will have all the information you need in an Excel, easy to share to subjects/departments that do not use the WitiOp platform.