...
When a call comes in one of the Triggered Queues or when the Agent starts a call, and the Outbound trigger has been created, an automatic pop-up will be shown in the Agent web interface.
If the caller is not present in the Contact List, the Agent will see the New Contact pop-up.
Here he can already find some basic information, like the phone number, and he can add other data, also comments, filling the Contact fields and clicking on Save Changes.
...
To enable this feature, please go under Agents Settings -> xCally Phonebar tab and set Enable CM dial button as Yes.