What is the multi-number feature?
The multi-number feature gives you the possibility to use multiple phones for a single contact.
In addition to the primary phone, it is possible to have additional phones and categorize them.
Let’s see how to configure it!
How to configure the multi-number feature
Configure Contact Item Types.
Add additional phones to a Contact.
Associate Additional phones to specific contact item type.
Use multi-number feature for Motion Bull Campaigns.
Contact Item Types
Configure Contact Item Types to define the categories of the additional phones associated to the Contact and to set their priority for the outbound calls (Order by).
Add additional phones to a Contact
AsAdd as Admin
From the Contacts Manager menu, select Contacts
Click on the
button to add a new contact In the Additional phones field, insert the additional number → Tap the Enter key on your keyboardto continue (To add more than one number, repeat)
Associate Additional phones to specific contact item type:
Click on the drop-down menu and select the contact item type (previously set) to match with that additional phone.
Based on the contact item type, the additional phone background will be colored.
You can add a description.
Edit as Admin
From the Contacts Manager menu, select Contacts
From the contacts list, click the
on the specific contact line; select Edit
In the Additional phones field, insert the additional number → Tap the Enter key on your keyboardto continue (To add more than one number, repeat)
Associate Additional phones to specific contact item type
Add/Edit as User
User Profiles must be enabled to access the Contact Item Type section:
From the Staff Menu, select User Profile
In the Permission section, open the Tools
Enable Contact Item Types
Add/edit additional phones as an Admin
Add/Edit as Agent
ADMIN MOTION BULL
· RETRY SETTINGS:
·
Max global retry vale per singolo numero, fa il giro dei numeri 3*3 (9 linee di hopper)
ADMIN CONTACT MANAGER
· create contact
·
· contact screenshot
AGENT:
· contact screenshot
· contact preview
contact item types: posso inserire la stessa priority su item differenti (a cosa serve la priority se poi non viene utilizzata nel dialer?)
FIXED L’OrderBy deve specificare l’ordinamento durante lo swap, ovvero l’ordinamento nell’inserimento nella hopper_additional_phones. Questo permette di avere una priorità sui numeri che hanno associato un contact item type. Nei casi in cui un numero non abbia associato nessun item type, viene chiamato per ultimo. A parità di orderby, viene ordinato by nameedit fast dialog di un contact multinumber: i contact item types non sono valorizzati FIXED
4b Fast edit non salva i multinumeri FIXED
errore nella localizzazione (IT) nella label (edit fast dialog): FIXED
tab CM (CTI): la posizione non è la stessa di V2 e della gestione del contatto FIXED