What is the multi-number feature?

The multi-number feature gives you the possibility to use multiple phones for a single contact.

In addition to the primary phone, it is possible to have additional phones and categorize them.

Let’s see how to configure it!

How to configure the multi-number feature

1. Configure Contact Item Types.

2. Add additional phones to a Contact.

3. Associate Additional phones to specific contact item type.

4. Use multi-number feature for Motion Bull Campaigns.

Contact Item Types

Configure Contact Item Types to define the categories of the additional phones associated to the Contact and to set their priority for the outbound calls (Order by).

Add additional phones to a Contact

Add as Admin

• From the Contacts Manager menu, select Contacts

• Click on the button to add a new contact

• In the Additional phones field, insert the additional number → Tap the Enter key on your keyboard to continue (To add more than one number, repeat)

• Associate Additional phones to specific contact item type:

  • Click on the drop-down menu and select the contact item type (previously set) to match with that additional phone.

  • Based on the contact item type, the additional phone background will be colored.

  • You can add a description.

Edit as Admin

• From the Contacts Manager menu, select Contacts

• From the contacts list, click the on the specific contact line; select Edit

• In the Additional phones field, insert the additional number → Tap the Enter key on your keyboard to continue (To add more than one number, repeat)

• Associate Additional phones to specific contact item type

Add/Edit as User

• User Profiles must be enabled to access the Contact Item Type section:

  • From the Staff Menu, select User Profile

  • In the Permission section, open the Tools

  • Enable Contact Item Types

• Add/edit additional phones as an Admin

Add/Edit as Agent

ADMIN MOTION BULL

·       RETRY SETTINGS:

·     

Max global retry vale per singolo numero, fa il giro dei numeri 3*3 (9 linee di hopper)

ADMIN CONTACT MANAGER

·       create contact

·        

·       contact screenshot

AGENT:

·       contact screenshot

·       contact preview

1. contact item types: posso inserire la stessa priority su item differenti (a cosa serve la priority se poi non viene utilizzata nel dialer?)
   FIXED L’OrderBy deve specificare l’ordinamento durante lo swap, ovvero l’ordinamento nell’inserimento nella hopper_additional_phones. Questo permette di avere una priorità sui numeri che hanno associato un contact item type. Nei casi in cui un numero non abbia associato nessun item type, viene chiamato per ultimo. A parità di orderby, viene ordinato by name

    
   

2. edit fast dialog di un contact multinumber: i contact item types non sono valorizzati FIXED

   

    

3. 4b Fast edit non salva i multinumeri FIXED

    

4. errore nella localizzazione (IT) nella label (edit fast dialog): FIXED

   

    

5. tab CM (CTI): la posizione non è la stessa di V2 e della gestione del contatto FIXED