XCALLY section | Tools → Pause reasons | ||||||||||||||
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📋 What’s about
Give In Pause Reasons section, there is the option in the breaks section to configure a list of reasons to insert inside Pauses.
When So when the Admin edits a pause, a new tab modal in which it is possible to add a list of reasons shows up.
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⚙️ How to configure Pause Reasons
From the section Pause Reasons, you can see all the available created reasons.
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By clicking on Add pause reason, you can add new elements, by indicating name and optional description and save:
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💡 How it works
From the Pause Pauses section, the Admin can click on the three dots menu 
of a created Pause and select the option Add Reason Reasons to Pause
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This window modal allows you to match one or more reasons with a the selected pause:
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When agents log are logged in, they can choose a pause, like the ones below:
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If associated, it is possible to choose a specific pause reason:
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From
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statistics, it is possible to view the selected pause reasons when you export data: you will see in column data3 the reason id, while in data4 you the reason name.