Yealink
The purpose of such CTI is to provide a complete call control of your agent Yealink phone using a powerful XCALLY Web application.
The Web application can be easily inserted inside your agent web page, CRM, or any other web application used by your customer care.
Requirements
The solution has been tested using:
Yealink T41P
Yealink T21P E2
Browsers Google Chrome or Firefox
The information detailed in this guide is applicable to the firmware version 71 or higher.
The firmware format likes x.x.x.x.rom.
The second x from left must be greater than or equal to 71 (e.g., the firmware version of SIP-T28P IP phone: 2.71.0.140.rom)
The solution works for both XCALLY SHUTTLE or MOTION suites.
Configuration steps
Please follow these steps in order to configure the remote control of the Yealink phones:
- Find the Phone IP under on the Menu -> Status section
- Type the Phone IP on your browser; in this way you can login to the Yealink web interface (default credentials admin:admin)
- Go under Features and click on the sidebar Remote control section Enable All to enable all the IP for the Remote control. "Any"
- Recuperare IP del telefono (Cliccare Il tasto menu e successivamente selezionare la sezione status).
- Inserire l’IP sul browser e loggarsi dalll’interfaccia web yealink (credenziali di default admin:admin)
- Spostarsi sotto la sezione features e cliccare sulla sidebar la sezione remote control
- Abilitare tutti gli IP per il remote control. Nel nostro caso “any” per accettare qualsiasi IP.
- Navigare su app.xcallymotion… per avviare l’applicazione.
- Spostarsi sotto il tab settings (rotella) per configurare l’applicazione.
- Inserire le credenziali che sono state utilizzate precedentemente per loggarsi nell’interfaccia web yelink.
- Accettare le modiche
- Abilitare la possibilità di lanciare script non sicuri (vedi screen)
- Digitare un tasto, per esempio 1
- Verrà mostrato un messaggio sul telefono “allow remote control”. Cliccare su OK.
-
IMPORTANT: you must set any in the Action URI allow IP List (as shown in the image below).
- Go on https://app.xcallymotion.com/integrations/yealink/v1/ to run the app for the Remote control of your Yealink phone.
- Go under the Settings tab in order to configure the app.
- Insert the Phone credentials (the same used in step 2) and save the changes.
- Enable the possibility to load unsafe scripts
- Type a number, for example "1": on the Yealink phone will appear the message Allow remote control -> click OK to confirm.
The integration is now complete!
You can control your Yealink phone from here: https://app.xcallymotion.com/integrations/yealink/v1/
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