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A new call rings to an agent while he/she is talking. |
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Main cause
A known Asterisk 11 bug regarding the application queue module.
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The patch provided with the XCALLY Phonebar 3.7.2.6 prevents the second call notification on the agent’s Phonebar, if ringinuse is set to NO.
If the ring timeout (queue general settings) is set, the patch can be very helpful to reduce the issue without losing calls.
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