How it works

Access to voicemail can be handled by using an IVR project where the caller is asked to enter the Mailbox number (extension) he/she wants to access and VoiceMailMain custom application is used to retrieve the account's voicemail messages.

How to set up

Step 1: Prerequisite

Before designing the IVR flow, you need to do the following in advance:

• Upload an audio file to ask the caller to enter the voicemail extension (Tools --> Sounds)

• Create a variable called EXT (Tools →Variables). 
  

Step 2: Design the flow

• Create a Cally Square Project and save it (e.g. Voicemailaccess)

The following figure shows the IVR flow:Image Removed

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Step 3: Set up the route

To route the calls to the IVR application

• Create an inbound route (Voice →Inbound Routes)

• Add From the Voice menu, access to the Internal Routes section

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• Go to the Actions section

• Add the Cally Square application in the inbound Internal route (Voice →Inbound Routes/Actions) and select the project

• Select the project (e.g. Voicemailaccess).

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Your remote access to check the voicemails is ready!