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V3 Access to Voicemail

V3 Access to Voicemail

How it works

Access to voicemail can be handled by using an IVR project where the caller is asked to enter the Mailbox number (extension) he/she wants to access and VoiceMailMain custom application is used to retrieve the account's voicemail messages.

How to set up

 

Step 1: Prerequisite

Before designing the IVR flow, you need to do the following in advance:

  • Upload an audio file to ask the caller to enter the voicemail extension (Tools --> Sounds)

  • Create a variable called EXT (Tools →Variables). 

Step 2: Design the flow

  • Create a Cally Square Project and save it (e.g. Voicemailaccess)

The following figure shows the IVR flow:



Block details
GetDigit block

 

CustomApp block



Step 3: Set up the route

To route the calls to the IVR application

  • From the Voice menu, access to the Internal Routes section

  • Go to the Actions section

  • Add the Cally Square application in the Internal route

  • Select the project (e.g. Voicemailaccess).

 

Your remote access to check the voicemails is ready!





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