📋 What is a Pause?

A Pause is a label that can be used to identify an Agent Pause status for effectively tracking the agent activities. In the pause section, you can create and manage different Pause Status like Backoffice

or Aftercall

.  

💡 How it works

The Pause Section is under the Tools Menu bar:

🔧 Handle a Pause

To create a new Pause you just click on the

button, then you specify its name and a description:

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To Edit a Pause go on the Pause List, click on 

 and then on Edit Pause:

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⏸️ Pauses on New Client Experience

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you can:

• search for a specific pause

• clear all filters

• manage columns, by selecting or not them

• activate the advanced search for each field

• create a new pause, by clicking on Add and indicate the relative name