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The Web application can be easily inserted inside your agent web page, CRM, or any other web application used by your customer care.
Requirements
The solution has been tested using:
Yealink T41P
Yealink T21P E2
Browsers Google Chrome or Firefox
The information detailed in this guide is applicable to the firmware version 71 or higher.
The firmware format likes x.x.x.x.rom.
The second x from left must be greater than or equal to 71 (e.g., the firmware version of SIP-T28P IP phone: 2.71.0.140.rom)
The solution works for both XCALLY SHUTTLE or MOTION suites.
Configuration steps
Please follow these steps in order to configure the remote control of the Yealink phones:
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