xCALLY Shuttle provides a seamless CTI integration with Salesforce, a customer relationship management (CRM) system. The integration is tested on Salesforce Professional, Enterprise , and Unlimited, however you can try it also with other SF editions.
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In the Salesforce Embedded integration (RECOMMENDED) the the Case is opened and shown to the Agent on the same TAB; the Agent can also manage calls using a phone embedded on the Salesforce interface.In the Salesforce Classic integration the Case is opened and shown to the Agent on a new TAB.
