In this section you find some useful hints about the Admin Web Interface commands, icons and conventions.
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\uD83D\uDCCB What’s about
Log in to https://YOUR-MOTION-IPADDRESS/login (insert the name of your actual server) using your login name and password:
Thanks to the intuitive Admin Web Interface,
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If you are notified your license is going to expire (this feature is available at login starting from rel. 2.5.6):
please verify your License and contact our team at license@xcally.com ASAP! |
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If you encounter a network problem during your XCALLY Motion work session, you will be warned by this error message:
which will disappear when the connection is reestablished |
The Admin Web Interface shows a menu list on the left of the screen
On this menuit is possible to configure the overall XCALLY environment:
From the left-side Menu, you can find all the available XCALLY Motion programs and utilities.
Hint: if you prefer to minimize this menu bar just click on the button 
and the window will be resized.
Click again to maximize it.
The screen header shows:
- Login name (click to log out or to change password)
- Search by Context Button
- List of supported languages (click to choose a different language)
- Start Internal Messenger button
to exchange messages with other users and agents or groups of them.
| title | How to manage Messenger Groups |
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The Internal Messenger environment allows also to the user/admin to create or delete groups:
- Click on the icon and then on the Groups tab:
- Click on the button
and fill the New Group form:
The group members can be picked from the list of all the available Agents of the system:
- Set the Enable Writing to enable agents/users to send messages. If this flag is not enabled, the group members will only receive messages.
Once Created, a group can be deleted clicking on the button 
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Let's point out a few general recommendations:
- We strongly recommend to change the Administrator's password on a regular basis: if the Security Suite is enabled the password reset is on 90 days.
🔐 Log In with Security Suite enabled
If the Security Suite is enabled, the password must respect the following security rules: it must contain at least 8 characters and have at least 1 lowercase character, one uppercase character, one numeric character and one of the following special characters ~!@#$%^&-_=+[{]}.
Any time the password is changed, the new one must be different from the old one.
The
To do this go to Staff/Edit Users and search for the admin profile to change
- If the Admin forgets the password, a password reset can be asked on the login panel
| title | What to do if you forgot your password |
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new password will last 90 days: after that it must be changed again.
You will be informed at login, starting from 15 days before password expiration:
Forget your password
Click on Forgot Password?
Enter the e-mail address associated to the
login name
3. You will receive a link via email. Click on this link and change the password (This link expires in one hour: if you cannot use it you should start a new reset procedure).
The new password must respect the security rules stated above.
This function works only if SMTP service is set properly.
Interface Common Icons and Commands
The following list contains the most common Admin Web Interface buttons and icons that you will use during the configuration of the environment:
Create new element
(i.e. New Agent, New Queue...)
Open the Quick Actions Menu
(i.e.Edit/Delete)
Change Password of Admin, Telephones, Users, Agents)
Channels (e.g. to add Users to a queue)
If the Security Suite is enabled, the new password must respect the following security rules: it must contain at least 8 characters and have at least 1 lowercase character, one uppercase character, one numeric character and one of the following special characters ~!@#$%^&-_=+[{]}.
🆘 Socket Disconnection for Network Problems
If you encounter a network problem during your XCALLY Motion work session, you will be warned by this error message:
It will disappear when the connection is reestablished.
⏱️ License Expiration Notification at Login
If you are notified your license is going to expire:
please verify your License and contact our team at license@xcally.com ASAP!
If you access Web GUI and you receive Error “Unknown authorization format”
click here to explore the documentation