Login to Omni Desktop Interface (Agent)
- XCALLY Knowledge (Unlicensed)
Login to the Omni Desktop
You can start the Omni Desktop interface in two ways, according if you're using:
the Motion Phonebar: click on the button and your credentials (login name and password you used to log in the Phonebar) will be automatically passed to start the Omni Desktop
External Phones, Soft Phones or WebRTC bar:
type https://YOUR-MOTION-IPADDRESS/login and enter the Agent Username and Password in the Login panel to access the integrated multi-channel environment:
Insert:
your Login Name
your Password
click on Log in
or click on Log in with Active Directory or Log in with Google if this feature has been enabled by your administrator.
The Agent must allow XCALLY Cookies in order to login to XCALLY and makes it work correctly:
The Agent can check and edit the browser permissions:
1. Access to Cookies from the browser tab:
2. Select xcally.com cookies and allow them:
3. Reload the page:
If If the customer has chosen not to allow cookies in Chrome, the agent cannot login to Motion and a popup appears to inform Admin/User/Agent that XCALLY cannot work without cookies and ask to enable them in the browser settings.
Login as WebRTC Agent
The Agent must allow the microphone in order to receive calls and makes XCALLY work correctly:
The Agent can check the browser permissions:
Login as External Agent
If the Agent Typology has been defined by the Administrator as External (e.g. the Agent cannot use the Phonebar or the WebRTC Call Functions) and in an Hot Desk context, the Agent at login time will be able to choose which one of the available registered Telephones to use in the working session (click on the down arrow to see the complete list)
Log In with Security Suite enabled
If the Security Suite is enabled and this is the first time you log in the Motion environment, first of all you will be asked to change your password:
The new password must be different from the old one and must contain at least 8 characters and have at least 1 lowercase character, one uppercase character, one numeric character and one of the following special characters ~!@#$%^&-_=+[{]}.
The new password will last 90 days: after that it must be changed again.
You will be informed at login, starting from 15 days before password expiration:
Forget your password
click on Forgot Password?
Enter the e-mail address associated to the login name
You will receive a link via email. Click on this link and change the password (This link expires in one hour: if you cannot use it you should start a new reset procedure).
This function works only if SMTP service is set properly.If the Security Suite is enabled, the new password must respect the following security rules: it must contain least 8 characters and have at least 1 lowercase character, one uppercase character, one numeric character and one of the following special characters ~!@#$%^&-_=+[{]}.
Incorrect Login
Administrators can also define what is the maximum number of incorrect login attempts that the system can allow: when the number of attempts allowed is reached, the account of whoever exceeds it is temporarily blocked. It can be unlocked:
manually by the Administrator (editing the blocked agent account and clicking on the Unlock function of the Security Suite Section)
automatically, after a certain period of time in minutes (which must be specified by the Administrator in the Settings Security section)
Note: when this happens, the agent is asked to contact the administrator to unlock the account.
Socket Disconnection for Network Problems
If you encounter a network problem during your XCALLY Motion work session, you will be warned by this error message:
It will disappear when the connection is reestablished.
License Expiration Notification at Login
If you are notified your license is going to expire:
please contact your system Administrator ASAP!
Forced Logout feature
External and WebRTC Agents can be forced to logout if another Agent logs in the system using the same credentials.
In fact, the Agent's login name must be unique and simultaneous logins using the same credentials are forbidden.
If an Agent logs in using the same credentials of another Agent who is currently logged, the system shows an alert:
If the second Agent confirms to log in, the previously logged Agent is forced to abandon the working session:
Web GUI Access - Error "Unknown authorization format"
What to do if this error occurs when accessing Web GUI
This is not an error about wrong credentials, it’s related to a missing secure connection to the webpage:
In order to access the page it suffice to place “https://” before the website hostname, after that you will see something like this:
Then you will have to authorize the unsafe access:
Eventually contact your IT person in order to solve the missing certificate issue.