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Access to voicemail can be handled by using an IVR project where the caller is asked to enter the Mailbox number (extension) he/she wants to access and VoiceMailMain custom application is used to retrieve the account's voicemail messages.
How to set up
Step 1: Prerequisite
Before designing the IVR flow, you need to do the following in advance:
Upload an audio file to ask the caller to enter the voicemail extension (Tools --> Sounds)
Create a variable called EXT (Tools →Variables).
Step 2: Design the flow
Create a Cally Square Project and save it (e.g. Voicemailaccess)
The following figure shows the IVR flow:
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Block details
GetDigit block
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CustomApp block
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Step 3: Set up the route
To route the calls to the IVR application
- Create an Internal Route (Voice →Internal Routes)
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and add the Cally Square Project (see 1) as application in the Actions.
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From the Voice menu, access to the Internal Routes section
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Go to the Actions section
Add the Cally Square application in the
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Internal route
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Select the project (e.g. Voicemailaccess).
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Your remote access to check the voicemails is ready!