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Versions

The Motion V2 versioning follows the Semantic Versioning guidelines.

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Note

Version 2.6.11 and later versions are not backward compatible.
Thus, it is not possible to downgrade to older versions from V2.6.11 on.

Version 2.6.

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34

Fixed

  • [MOTV2-4192][XS-4897] Fixed issue with email service, not receiving emails → Email service stability improved

  • [MOTV2-4504][XS-8465] Fixed issue with email text truncation, not working properly (email text truncated if email html body was not available)

Version 2.6.33

Fixed

  • [MOTV2-4493][XS-8195] Possibility to set the incoming Email maximum byte limit → Set the variable XC_EMAIL_MAX_HTML_BYTES_LIMIT (Default value: 4000000000 bytes (4Gb); Recommended: 5000000 bytes (5Mb))

Version 2.6.32

Fixed

  • [MOTV2-4492][XS-7585] Fixed issues with Custom Chat Dashboard reporting inaccurate values

Version 2.6.31

Fixed

  • [MOTV2-4413][XS-6544] Fixed issues with WebRTC audio settings → Audio settings do not reset after the agent logout and audio device do not change when changing audio device from Windows bar

  • [MOTV2-4422][XS-7382] Fixed issue with Omni Channels attachments size → Attachments must be max 25MB

  • [MOTV2-4451] Fixed issue for CTI URL not opening with condition OPEN in trigger for Omni-channel interactions

  • [MOTV2-4460][XS-7234] Fixed error entering email account with comma

  • [MOTV2-4469][XS-6280] Fixed issue with many agents login simultaneously

  • [XS-7585] Fixed issue with custom dashboard reporting inaccurate data

Version 2.6.30

Fixed

  • [MOTV2-4246][XS-5368][XS-5865] Added possibility to insert a limit for number of email messages fetch for IMAP service

  • [MOTV2-4447][XS-7685] Fixed error with email search from Omnidesktop Interface

Porting from v3.x

  • [MOTV2-4417] [MN-615] Fixed issue related to the number of calls made by Motion Bull (excessive decrease of the variable originated)

Improvements

  • [MOTV2-4402] Added possibility to use Vidaoo from XCALLY chat, when XCALLY is integrated with TVox

Version 2.6.29

Fixed

  • [MOTV2-2362][XS-5983] Added the possibility to search for 'numbers' also in subject and body fields of messages. Added agent selection in the Select Agent filter for the admin/user

  • [MOTV2-4279][XS-5242][XS-6253][XS-5363] Fixed issue on Report Scheduler that does not send e-mail

  • [MOTV2-4349][XS-1377] Fixed issue withWebRTC Attended Transfer Delay

  • [MOTV2-4408][XS-7228] Fixed issue with Bull Dialer which doesn’t update List when new Contact is added

  • [MOTV2-4430][XS-7437] Removed Alias functionality (in sections Voice Queues, Outbound Routes, Realtime)

  • [MOTV2-4434][XS-7177][XS-7591] Removed the replacement of the newline character for specific Canned Answers of Email Channel

  • [MOTV2-4435][XS-7501] Fixed issue on trigger: when an agent receives a call and executes a hang-up, the trigger is executed correctly

Porting from v3.x

  • [XM-527] Fixed issue with Chat Snippet located in a page of the website domain different by homepage

  • [XM-548] Added possibility to use the same chat snippet for multiple domains


Version 2.6.28

Fixed

  • [MOTV2-4429] [XS-7438] Fixed issue with redirecting calls to an Agent as User/Supervisor from the Queue Calls Reatilme section.

Porting from v3.x

  • [XM-456] Fixed issue with Intervals not working when hiding chat snippet from left and right swipe out.

Version 2.6.27

Fixed

  • [MOTV2-4432] [XS-7573][XS-7397] Chat action plan stops working if the chat is handled outside of a set time interval

Version 2.6.26

Fixed

  • [MOTV2-4125] [XS-4533] Fixed issue with duplicate login entries in report_member. → Login button is blocked until it receives feedback from server.

  • [MOTV2-4380] [XS-6855] Fixed issue with dispositions saving

  • [MOTV2-4439] [XS-7509] [XS-7554] Restored QueuePause action for ACW feature

Porting from v3.x

  • [XM-209] Added possibility to use chat snippet for multiple domains

  • [XM-187] Added possibility to use tools_tags and mail_interaction_has_tags tables in Custom Report

  • [XM-477] Update behaviour for incoming chat message when website is offline but the interaction is already started

  • [XM-393] Fixed issue with property campaign in cm_hopper_history table (empty value)

  • [MN-580] Replaced Normal Clearing (Unknown) call status in Hopper History with Answer

Version 2.6.25

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Version 2.6.13

 

Fixed

  • [MOTV2-3618] [XS-2470] Fixed issue deleting Queues and Agents if associated to deleted Accounts or Websites (this is valid for all channels)

  • [MOTV2-4302] [XS-5732] Fixed issue with Draft feature for Email channel in Agent Omni Desktop interface (draft icon not highlighted if agent set focus on open email interaction without selecting it from Interaction list)

  • Fixed issue on Edit Custom Dashboard feature for User access (edit button was enabled even if the user doesn't have Edit permission in User Profile configuration)

  • [MOTV2-4343] [XS-5391] [XS-6402] Update search feature in Contacts sections for Admins, Users and Agents to handle exact match

  • [MOTV2-4344] [XS-616] [XS-6353] Fixed issue with WebRTC Bar (no call item in the Agent Omni Desktop interface when agent is logged out or JWT Token was expired)

  • [MOTV2-4346] Fixed issue with Waiting Calls in Voice and Motion Bull dashboard for Agent Omni Desktop interface

  • Fixed Call and Transfer button display in Presence section in Agent Omni Desktop interface (buttons appears even if the agent was unavailable for Voice channel)

Improvements

  • [MOTV2-4332] Added bosnian language

Version 2.6.12

 

Fixed

  • [MOTV2-4359] [XS-6486] Fixed issue on IVR Campaigns (no call originated) 

  • [MOTV2-4361] [XS-6483] Fixed issue on Trigger feature for Voice channel (trigger action not started for Call Status different by Ring) 

Version 2.6.11

 

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Tip

Release Note Issues Troubleshooting

XCALLY MOTION V3 represents a major upgrade of JavaScript runtimes and dependencies.

We encourage our Partners and Customers to upgrade from XCALLY Motion V2 to XCALLY Motion V3! Since the new XCALLY Motion V3 replaces several outdated dependencies with their latest and more reliable versions (i.e. Asterisk, MySQL, Nginx), dependencies issues will be avoided.

Node.js 16.x is one of the greatest changes introduced by V3. XCALLY Motion V3 is now integrated with the latest Node.js long-term support version, which has brought relevant breaking changes. This introduction has main impact on both performances and code-base improvements, unlocking lots of new features.

See here how to migrate from V2 to V3 (Jira Partner dedicated credentials are needed to access this documentation).

If you haven’t already upgraded XCALLY and you are experiencing problems with new features introduced with V 2.6.11, check /wiki/spaces/KB/pages/1979973633 (Jira Partner dedicated credentials are needed to access this documentation).

Fixed

  • [MOTV2-3775] [XS-2859] Fixed issue saving Note attribute for Abandoned Calls

  • [MOTV2-4265] [XS-5439] [XS-5547] [XS-5957] Fixed values in Queues page in Realtime sections

  • [MOTV2-4312] [SD-21403] Fixed date format in TVox integration for Chat channel

  • Fixed error when admin/user executes Download Extracted Reports and the report name contains “/“ character

  • [MOTV2-4342] Fixed issue saving customer and interaction information in Chat Snippet implementation

Back-porting from v3.x

  • [MT-23] Fixed issue with Chat button when Snippet swipe out = Left/Right (button fades to white after chat snippet is opened)

Version 2.6.10

 

Fixed

  • [MOTV2-3775] [XS-2859] Fixed issue saving note attributes during the disposition of Abandoned Calls

  • Fixed issue on Mailbox property in Email Account configuration (value not considered by IMAP service)

  • Restored default behaviour for Filter element in Custom Dashboard (by default no filter is applied)

  • [MOTV2-4217] [XS-5000] [XS-5899] Fixed issue on Internal Messenger feature (unable to download more than 250 messages)

  • Fixed issue on Routing system for Omni Channel interactions (removed multiple notifications if the message belongs to same interaction)

  • [MOTV2-4293] [XS-5640] [XS-5683] [XS-5744] [XS-5832] [XS-5838] Fixed issue with Menu items for Users

  • Restored default value (current month) for Created At filter in Agent Omni Desktop interface (default value was not available for Chat, Email, Openchannel, SMS, Fax and WhatsApp Connector sections)

Improvements

  • [MOTV2-4321] Added estonian language

Version 2.6.9

 

Fixed

  • Fixed default value of dtm column in voice_queues_log

  • [MOTV2-4273] [XS-5446] [XS-5584] [XS-5843] Restored value for column to in mail_message table (issue occur when the Email Account provider is custom)

  • [MOTV2-4313] [XS-5918] [XS-5968] Fixed issue with unpause action (entry in report_member not closed with exitAt set)

  • [MOTV2-4319] [XS-5935] Fixed issue on Booked Progressive method that causes the restart of ami process

  • [MOTV2-4320] [XS-5938] Fixed query on cm_hopper table when ami process start

Version 2.6.8

 

Fixed

  • [MOTV2-3092] [XS-2691] Fixed issue using Custom Dashboard with User access (wrong data if user belogs to more than 10 accounts)

  • [MOTV2-3871] [XS-3275] [XS-3484] [XS-4000] [XS-4852] [XS-5470] Fixed issue configuring Disposition with User access

  • [MOTV2-4311] [XS-5902] Fixed contact search during the creation of new interaction (for Email, Openchannel, SMS, Whatsapp Connector and Fax channels) and replying to Email messages

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Warning

Release Note #1

Please consider MOTV2-3486 as workaround because it will solve the download issue, but we are still investigating on how to solve the root cause of the issue.

In the absence of a correct value, the message will be downloaded with the address missing.recipient@your.company.com as To

Fixed

  • [MOTV2-3486] Fixed issue downloading Email Interactions and Email messages (download failed when the to property is empty in mail_messages table)

  • [MOTV2-4307] [XS-5820] Fixed issue with Blacklist feature for Motion Bull (contact mistakenly moved to the cm_hopper_black if there is at least one contact in the blacklist associated to the campaign)

Improvements

  • [MOTV2-4249] [XS-5378] Added possibility to search by "from" in Open Channel interactions

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Warning

Release Note #1

In this version, we added index for transcribeStatus columns in voice_recordings table.

Code Block
ALTER TABLE `voice_recordings` ADD INDEX `transcribeStatus` (`transcribeStatus`)

 The index will be available for new installation, but we suggest you to add it manually for existing installation.

Fixed

  • [MOTV2-3915] [XS-3505] Removed blank space adding Canned Answer to the message (valid for Compose feature)

  • Fixed issue editing Widget in Custom Dashboards with User access

  • [MOTV2-4254] [XS-5359] Fixed xmd-* variable values in Trigger actions for Queue Campaigns

  • [MOTV2-4264] [XS-5448] [XS-5475] [XS-5498] [XS-5609] [XS-5625] [XS-5638] [XS-5653] [XS-5804] Fixed issues in Realtime sections

  • Fixed plan info in Settings → License section

  • Fixed issue selecting correct user for Dynamics365 integration when agent is not found

  • Fixed values for Select Account filter in Chat Interactions section for Agent Omni Desktop interface

  • Fixed issue removing Omni Channel Accounts to Agent (agent was able to see interactions even without assignment)

  • [MOTV2-4305] [XS-616] Discard call notification if WebRTC Bar is not registered

Improvements

  • [MOTV2-4290] [MOTV2-4291] Improved API endpoints to perform search contacts or Omni Channel interactions 

Version 2.6.5

 

Fixed

  • [MOTV2-4230] [XS-5258] Fixed permission issue on Interactions list view in Agent Omni Desktop interface (agent was able to see interactions of not allowed accounts)

  • [MOTV2-4156] [XS-4805] Fixed email message content when agent uses Draft feature

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Warning

Release Note #1

In this version, we removed the fix for [MOTV2-4230] [XS-5258] and [MOTV2-4156] [XS-4805] introduced in the version 2.6.3

Fixed

  • [MOTV2-4162] [XS-4849] [XS-5121] Fixed issue searching Contact for Email interactions in Agent Omni Desktop interface

  • Fixed issue related to delete feature of Cally Square project (project was not removed from the cache)

Improvements

  • [MOTV2-4281] Added possibility to disable automatic ticket open in the agent's browser for Microsoft Dynamics 365 integration

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Version 2.6.3

 

Fixed

  • Fixed SMS Account creation with Infobip or Intelepeer as provider

  • Reduction in severity of some log messages for the ami and routing process

  • [MOTV2-4251] [XS-5418] Fixed issue deleting Localnet or Externip entries (entries not removed in the Asterisk configuration files)

  • [MOTV2-4248] [XS-5379] Added missed column (firstMsgDirection) for Openchannel interactions

  • Fixed issues for Auto Answer feature for omni channels (missed check license, missed check agent permission, wrong color icon)

  • [MOTV2-4241] [XS-5297] [XS-5513] Fixed call counter in Realtime sections for Attended Transfer calls

  • [MOTV2-4240] [XS-5349] Refactor the method used to add agents to teams

  • [MOTV2-4230] [XS-5258] Fixed permission issue on Interactions list view in Agent Omni Desktop interface (agent was able to see interactions of not allowed accounts)

  • Fixed issue for Recall Me reminders feature

  • [MOTV2-4156] [XS-4805] Fixed email message content when agent uses Draft feature

Improvements

  • Improved Cally Square management during project execution

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Version 2.6.2

 

Fixed

  • [MOTV2-4259] Fixed additionalSearchContact property for Microsoft Dynamics 365 integration

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Version 2.6.1

 

Fixed

  • [MOTV2-4256] Restore possibility to create Dynamics365 integration without modern authentication

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Tip

Release Note #2

XCALLY MOTION BULL DIALER is now able to manage multiple numbers per each contact

Improvements

  • [MOTV2-1618] [XS-95] [XS-164] [XS-2840] [XS-2999] [XS-4098] Added possibility to configure Additional Phones for Contacts 

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Version 2.5.50

 

Improvements

  • [MOTV2-4206] [XS-2724] Added possibility to filter table content by Queue in Realtime - Agents sections

  • [MT-17] Added possibility to customize Button Text color for Chat Snippet

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  • [MOTV2-4182] [XS-4283] [XS-5213] [XS-5302] [XS-5354] Fixed issues with Realtime - Agents sections (pagination, sorting, queue name in lower case, unavailable status) 

  • [MOTV2-4228] [XS-5197] Fixed issue editing Custom Dashboard (no widget opening Edit section)

  • [MOTV2-4242] [XS-5241] Fixed EXTRAVAR variable evaluation

Improvements

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Version 2.5.48

 

Fixed

  • [MOTV2-4237] Fixed issue with Email channel using Outlook365 as service and Modern Authentication enabled

Version 2.5.47

 

Fixed

  • [MOTV2-4178] [XS-4915] [XS-5008] [XS-5241] Fixed EXTRAVAR variable evaluation for WebRTC calls

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Warning

Release Note #1

The Timezone feature for Cally Square (Callback block) is temporally disabled

Fixed

  • [MOTV2-4238] Fixed issue opening Call Management section in Cally Square editor

Version 2.5.45

 

Fixed

  • [MOTV2-4235] Fixed default value for XDR process

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Warning

Release Note #1

The 2.5.44 release includes some DB changes which may have impact on the running services.

The update procedure will add some columns hopper table.

Since the MySQL operations require a temporary copy of the table, please check if you have enough disk space.

Also the duration of the update procedure may take several minutes depending on the table size.

For example, with a table size about 10GB, the update procedure may take up to 60 minutes.


We recommend to update the server in a maintenance window during the out of business hours and always backup/take a snapshot of the server before running the update.

Fixed

  • [MOTV2-4160] [XS-4740] Fixed value for Tasking widget in General Dashboard for Voice channel after an attended transfer

  • Fixed /api/webbar/unhold method (not working without sessionId parameter in the request body)

  • [MOTV2-4219] Fixed Hide when offline feature for Chat Snippet if Snippet swipe out option is equal to left or right

  • [MOTV2-4222] [XS-5166] Fixed style issues in Email sections for Agent Omni Desktop interface if Email preview option is enabled

Improvements

  • [MOTV2-2851] [XS-1090] Added possibility to manage Timezone attribute for single Contact (Motion Bull improvement)

  • [MOTV2-4144] Added possibility to enable client-side logging for debug and issue troubleshooting

  • Added Modern Authentication feature for Microsoft Dynamics 365 integration

  • [MOTV2-4204] Updated color for agent capacity in Realtime - Agents sections

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  • Added endpoint to retrieve the list of open tab for a single agent (tab is managed interaction in Agent Omni Desktop interface)

  • [MOTV2-3902] [XS-474] Added option to automatically stop the recordings on call transfer

  • [MOTV2-3943] Added possibility to change encryption algorithm for Voice Recordings (Note: not suggested for existing server)


Info

See here for Advanced Release Notes

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  • [MOTV2-3641] [XS-2548] [XS-2625] [XS-2744] [XS-3189] Prevent CSS rules loading for Email messages to avoid display issue

  • [MOTV2-3857] Removed embedded images in Email messages to avoid loading issues (images will be available as attachments)

  • [MOTV2-3858] [XS-3223] Fixed reference for Positive(%) field in Default Reports

  • [MOTV2-3859] [XS-3220] [XS-3268] Fixed issue retrieving Music On Hold entries

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  • [MOTV2-3096] [XS-195] [XS-1920] Fixed issue with Mandatory Disposition feature for Voice channel (pause status not removed on disposition save)

  • [MOTV2-3471] [XS-1640] [XS-1731] [XS-2308] [XS-2417] Added DialogflowV2 application for Cally Square and Chat, SMS, Openchannel and WhatsApp Connector channels

  • [MOTV2-3607] [XS-2286] Fixed General Search feature for Contacts and My Contacts sections (unable to search string contains special character)

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