Version 1.1.16
Improvements
Added support to reply buttons and list messages in chat messages
Added support to Call-to-action and reply buttons in message templates
Added Dialogflow intents in conversations export
The OneLevel softbot can use reply buttons and list
Added retry policy to chat messages
Templates are automatically approved when using 360 Dialog integration
Added date filter in conversations listings
Fixes
If an intent in Dialogflow was defined as “end conversation” sometimes the conversation was closed before the transfer request could be fulfilled
Version 1.1.15
Improvements
Added support to 360 Dialog
Extended Dialogflow context duration
Added stats for messages sent by bot/system
Fixes
Dialogflow did not send multiple messages
Fixed email style (HTML sanitizer)
Version 1.1.14
Improvements
Added OAuth 2.0 integration with Azure AD, Salesforce and Google
Added login and logout details to the agents status data export
Fixes
Some temporary files were not deleted
Replaced WebClient (deprecated) with HttpClient
Version 1.1.13
Improvements
Added time passed since the last unread customer’s message in the agent’s conversation page
Added time passed since the last customer’s message without a reply in the “Active Conversations” page
Fixes
Data cleaner
Version 1.1.12
Improvements
Changed password reset procedure: an email with a reset link is sent to the user’s email address
Added ActiveForExternalAutomation status for conversation managed by an external bot
Added command to change the conversation status when using Dialogflow
Added HTML sanitizer on all string data (Stored Cross Site Scripting attack)
Fixes
Fixed date filter in Conversations history
Upgraded JQuery and Bootstrap
Version 1.1.11
Improvements
Changed “latest conversations” to “Conversations history”. It is now possible to filter conversations by date and agent.
Added conversation duration in “Conversation history” and in the data exported from “Data export“
Added maximum agent sessions in the tenant admin profile
Added speech recognition (Chrome and Edge only). The tenant admin can enable one or more language languages in the Settings page. Agents can select one of the enabled language while managing a conversation.
Added 2FA (via authenticator app). Any user can enable 2FA from the profile.
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Added “Bypass bot” flag in customer.
It is now possible to transfer a conversation managed by the bot to an agent/skillset (Tenant admin only)
FixedFixes
Upgraded signalR client library to v6.0.1
Version 1.1.9
Improvements
Added bot configuration page
Added integrations configuration page
Added data export to download Excel/CSV containing data about conversations, conversations status and users status.
Added an option to allow/reject attachments from the customers
Added options to automatically close conversations for inactivity
Fixes
Bot dlls are reloaded automatically when they are changed
Version 1.1.8
Improvements
Added “Isolated user”. Isolated users can only access conversations that were managed by an agent from the same skillset.
Added “Campaign manager” user profile. The campaign manager can ony send outbound campaigns.
Added service status details in the toolbar. Shows if the service is open/closed.
Added user profile page