Version 1.1.11
Improvements
Changed “latest conversations” to “Conversations history”. It is now possible to filter conversations by date and agent.
Added conversation duration in “Conversation history” and in the data exported from “Data export“
Added maximum agent sessions in the tenant admin profile
Added speech recognition (Chrome and Edge only). The tenant admin can enable one or more language in the Settings page. Agents can select one of the enabled language while managing a conversation.
Added 2FA (via authenticator app). Any user can enable 2FA from the profile.
Version 1.1.10
Improvements
Added “Bypass bot” flag in customer.
It is now possible to transfer a conversation managed by the bot to an agent/skillset (Tenant admin only)
Fixed
Upgraded signalR client library to v6.0.1