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XCALLY section | Tools → Pauses | ||||||||||||||
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📋 What is a Pause?
A Pause is a label that can be used to identify an Agent Pause status for effectively tracking the agent activities. In the pause section, you can create and manage different Pause Status like Backoffice , or Aftercall or Teabreak.
💡 How it works
The Pause Section is under the Tools Menu bar:
🔧 Handle a Pause
To create a new Pause you just click on the 
button, then you specify its name and a description:
To Edit a Pause go on the Pause List, click on 
and then on Edit Pause:
⏸️ Pauses on New Client Experience
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If you enable New Client Experience, you can view this visualisation, with the list of created pauses:
you can:
search for a specific pause
clear all filters
manage columns, by selecting or not them
activate the advanced search for each field
create a new pause, by clicking on Add and indicate the relative name