| Excerpt |
|---|
| Use your existent custom CRM application and integrate it with the xCally Phonebar. |
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Refer to the Cally Square guide and examples to build your own IVR script.
Configure the Queue
| Warning | ||
|---|---|---|
| ||
| SInce release 2.4.40 use the Integration section and Triggers instead the Queue settings |
In the Queue Advanced Settings, set the application type, the URL with the parameters and on which event it has to be launched.
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| PARAMETER | DESCRIPTION |
|---|---|
| QUEUE | Queue name |
| UNIQUEID | Call unique ID |
| CALLERID | Caller ID set on the dialplan or IVR |
| CALLERIDNUM | Caller number, the value of CALLERID(num) variable |
| CALLERIDNAME | Caller name (if any), the value og CALLERID(name) variable |
| PEER | SIP Name |
| DATE | Current date in format YYYYMMDD |
| TIME | Current time in format hhmmss |
| TIMESTAMP | Current timestamp in format YYYYMMDDhhmmss |
| USERNAME | Agent's username |
| CALLDATA | Custom data |
| EXTRAINFO | Extravar value |
| Note | ||
|---|---|---|
| ||
Each parameter must be used in the URL with {} (e.g ....callid={UNIQUEID}&ordernum={CALLDATA} ) |
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Like the previous example, we suppose to have a Company with 2 different CRM: an old application to use for order number less than 10.000, and a new application to menage manage the order number greater than 10.000.
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