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📋 What’s about
In this section, you can monitor all the activities taking place in the WhatsApp Channel Queues and eventually change its configuration and workflow in realtime.
You can also view the Agents Agent's status on all the available channels and eventually modify it.
When you enter the Realtime Section you find the following tabs:
👥 Agents
In the Realtime Section real-time section you can monitor Agents at work and change their status on the fly, according to your organization organization’s needs.
Data can be filtered by Agent Status or by Queue.
You can see:
Name and internal number
Status, which can be:
IDLE if the Agent is currently not working on all the channels
BUSY if the Agent is currently working on one or more channels
PAUSE/DEFAULT PAUSE/LOGININPAUSE/CUSTOMPAUSE: if the Agent is in pause (one of the available types of pause or any Custom Pause defined in Tools: Pause)
ONHOLD if the Agent is currently on hold
Login Time: the time the Agent is logged in
Pause Time: the time the Agent is in Pause
Status for each channel
You can click on 3 dots menu of a specific agent and choose:
Logout
Add the agent to a Whatsapp Queue
Pause (choosing the type of pause)
Clear all tabs: close all open tabs for the specific agent
🔁 Queues
In the Queues environment you can monitor the WhatsApp Channel configured queues status:
Name: the queue name.
Logged In: total number of online agents associated to the queue.
Available: number of agents in the queue (online and not in pause) available to receive interactions.
Paused: number of agents paused in the queue.
Waiting: number of interactions actually waiting to waiting to be managed in the queue.
For each available queue, you can click on 
in order to make changes instantly:
Edit Queue: use this function in order to edit the queue and make changes (like the queue strategy or the queue agents timeout)
Add agents to WA queue: use this function in order to add or remove agents from a queue