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The Disposal Popup will be shown automatically to the Agents logged on the Web GUI, in case they are not using the XCALLY phone bar, after the call hangup. The Disposal Popup is available ONLY for the outbound calls originated by Tiger Dial.

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The call status that the Agent can set through the disposal are:

- Open: the contact is open

- Close: the contact will be closed and the dialer won’t call him

- Blacklist: the contact will be closed for all the present and future processes

- Planning: the agent has scheduled when the contact should be called again (day and time)the contact will be called again in the specified day and time

- Planning peer: the contact will be called again in the specified day and time from the specified agent

The status will be shown in the Spooler section.

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How to turn off the Disposal Popup

Tip

From the xCALLY version 2.4.11 it’s possible to disable the disposal for the outbound Tiger Dial calls.  By default, the disposal is enabled. You can manage its behaviour through the variable SHOW_DISPOSAL in the Dial Plan, following these steps: 1. Edit the Internal Dialplan Rule associated to your Tiger Dial Process 2. In the Advanced tab, create a New Application -> Set 3. Type in the Variable field SHOW_DISPOSAL and in the Value field 0 to disable the Disposal, 1 to enable it.

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