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The Disposal Popup will be shown automatically to the Agents logged on the Web GUI, in case they are not using the XCALLY phone bar, after the call hangup. The Disposal Popup is available ONLY for the outbound calls originated by Tiger Dial.
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The call status that the Agent can set through the disposal are:
- Open: the contact is open
- Close: the contact will be closed and the dialer won’t call him
- Blacklist: the contact will be closed for all the present and future processes
- Planning: the agent has scheduled when the contact should contact will be called again in the specified day and time
- Planning peer: the contact will be called again (in the specified day and time )from the specified agent
The status will be shown in the Spooler section.
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