& 
What it's about
The Integration between WitiOp and Salesforce enables the two software to talk to each other.
More specifically, it allows the mechanism by which a Case is opened in Salesforce, the moment a conversation is closed in WitiOp.
It works as a trigger: when the condition occurs, an action is performed.
| CONDITION | ACTION |
|---|---|
When the Agent closes (and eventually profiles) a Witiop conversation with a customer:
| Then, a Salesforce Case is automatically created:
|
| WITIOP |
|---|
| SALESFORCE |
|---|