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The Integration between WitiOp and Salesforce enables the two software to talk to each other.
More specifically, it allows the mechanism by which a Case is opened in Salesforce, the moment a conversation is closed in WitiOp.
It works as a trigger: when the condition occurs, an action is performed.
When the Agent closes (and eventually profiles) a Witiop conversation with a customer:
Then, a Salesforce Case is automatically created:
As the Integration executes, the WitiOp data are communicated to Salesforce.