In the XCALLY Shuttle menu you can find the Integrations section, where you can manage the integration with Zendesk.
To create a new Integration click on the button and fill the form with the following information:
You can choose a Name which represents the Integration and then fill the Username and Password fields, which require the same username and password of an Administrator Zendesk Account. Then compile the URI field with your Zendesk URL, written as https://…./api/v2/ (for example https://xcally.zendesk.com/api/v2/), and the Integration Type, in this case selecting Zendesk from the dropdown menu. After the form submit you can see your new Integration shown in the Integrations table.
Through the Integrations Table you can quickly:
- edit the Integration parameters
- delete the Integration
- check if the Integration is ok, through the Check Connection button