Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 8 Next »

Version 1.1.13

Improvements

  • Added time passed since the last unread customer’s message in the agent’s conversation page

  • Added time passed since the last customer’s message without a reply in the “Active Conversations” page

Fixed

  • Data cleaner

Version 1.1.12

Improvements

  • Changed password reset procedure: an email with a reset link is sent to the user’s email address

  • Added ActiveForExternalAutomation status for conversation managed by an external bot

  • Added command to change the conversation status when using Dialogflow

  • Added HTML sanitizer on all string data (Stored Cross Site Scripting attack)

Fixed

  • Fixed date filter in Conversations history

  • Upgraded JQuery and Bootstrap

Version 1.1.11

Improvements

  • Changed “latest conversations” to “Conversations history”. It is now possible to filter conversations by date and agent.

  • Added conversation duration in “Conversation history” and in the data exported from “Data export“

  • Added maximum agent sessions in the tenant admin profile

  • Added speech recognition (Chrome and Edge only). The tenant admin can enable one or more languages in the Settings page. Agents can select one of the enabled language while managing a conversation.

  • Added 2FA (via authenticator app). Any user can enable 2FA from the profile.

Version 1.1.10

Improvements

  • Added “Bypass bot” flag in customer.

  • It is now possible to transfer a conversation managed by the bot to an agent/skillset (Tenant admin only)

Fixed

  • Upgraded signalR client library to v6.0.1

Version 1.1.9

Improvements

  • Added bot configuration page

  • Added integrations configuration page

  • Added data export to download Excel/CSV containing data about conversations, conversations status and users status.

  • Added an option to allow/reject attachments from the customers

  • Added options to automatically close conversations for inactivity

Fixed

  • Bot dlls are reloaded automatically when they are changed

Version 1.1.8

Improvements

  • Added “Isolated user”. Isolated users can only access conversations that were managed by an agent from the same skillset.

  • Added “Campaign manager” user profile. The campaign manager can ony send outbound campaigns.

  • Added service status details in the toolbar. Shows if the service is open/closed.

  • Added user profile page

  • No labels