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In this section you can find how to perform the Staff Configuration:

    • create Agents, Users, Telephones (simple PBX Extensions), setting their Username and Password for login
    • associate Agents to Teams
    • associate Agents to Queues
    • define and change permissions to Users



Click on the name of the topic to go to the related wiki page:




Agents

Teams


Telephones


Users








User Profiles








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