In this page we explain how to create a Dialogflow project and obtain all the information necessary to configure the Cally Square block and the application for the Chat, SMS, Openchannel and WhatsApp Connector channels.
Preliminary Steps
On this page:
Set up a Service Account
In order to configure DialogflowV2 application, you need to generate a Service Account.
From the Service account list, select New service account:
- In the Service account name field, enter a name.
From the Role list, select Project > Owner.
- Click Create. A JSON file that contains your key downloads to your computer.
Create a Dialogflow agent
As last step in Dialogflow console, you need to create an agent: to do this follow this documentation.
Configure XCALLY Motion application
In this chapter you will find out how to use the account created in the previous steps.
Cally Square block configuration
- Project ID: copy and paste the Project ID value from Dialogflow Agent settings
- Client Email: client_email property in the JSON file
- Private Key: private_key property in the JSON file
- Language: agent language
Omni channel application configuration
- Project ID: copy and paste the Project ID value from Dialogflow Agent settings
- Client Email: client_email property in the JSON file
- Private Key: private_key property in the JSON file
- Language: agent language