xCALLY Shuttle provides seamless CTI integrations with 3rd party app.
Key benefits are really able to provides your customer care agents a Unified Agent Desktop experience, together with:
- Push CTI technology for automatic Ticket/Case creation each time an Agent receive a call
- Trigger configuration to select with Asterisk Shuttle Queue are involved in the automatic Ticket pop-ups and which Events engage it: before answering, after answering or after a call hangup
- It WORKS either with EVERY KIND OF SIP PHONES registered on the Asterisk xCally Shuttle PBX, or the xCally phone bar, or the WebRTC client
- Great VoIP quality
- Great flexibility: use your own SIP trunk with your local providers or on the cloud according to your needs
- Totally Asterisk Realtime technology based
- Call Recordings option available
- IVR enabled: Cally Square drag and drop IVR totally integrated
- Simple and fast xCALLY Shuttle installer
- Many other nice benefits included
