Page Comparison

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This guide contains these sections:

• Important configuration configurations and hints
• Create a new Zendesk Integration 
• Create a new Trigger 
• Custom Fields
• Custom Variables
• Outbound CTI Integration
• Troubleshooting
• Advanced Experimental Zendesk Integration

Important configurations and hints

In order to have it working properly you need to be sure that:

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Create a new Zendesk Integration

In the XCALLY Shuttle Settings menu you can find the Integrations section, where you can manage the integration with Zendesk.

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Create a new Trigger

Now let’s focus on the Triggers Section: here you can set how the integration works by adding a new Trigger.

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