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3. the Agent MUST have a Zendesk role different from Administrator and End User. It must have one of the Zendesk AGENT ROLES. If the Agent is associated with an Administrator or an End User account, he will not be able to see the automatic Ticket creation! Here you can find information about Zendesk Roles: https://support.zendesk.com/entries/20055812-Understanding-Zendesk-user-roles
Anchor NewIntegration NewIntegration
Create a new Zendesk Integration
In the XCALLY Shuttle Settings menu you can find the Integrations section, where you can manage the integration with Zendesk.
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