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General Settings
In the General section there are some parameters about the xCally Shuttle platform:
- Name of the Organization which uses it
- Email reference
- xCally Shuttle Domain
- preferred Language
- Date and Time Format
- preferred Recording Format (.gsm or .wav)
- Max Preview and Records per page, which are related to the Analytics - Reports section, about the data disposition in the preview report and in the complete report.
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- Recording Custom Path
- Secure Connection, to set XCALLY in the https secure connection. Please see how to Enable Secure Connection correctly
- Session Timeout, that represents the seconds of inactivity after which the alert of disconnection of the user will be displayed
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The Secure Connection field allows you to set XCALLY in the https secure connection. Please see Enable Secure Connection correctly. |
Finally, you can upload your custom Logo for the Header and the Login Page.
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- After Call Working
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- , now DEPRECATED. You can define it into the Queues -> Advanced Settings (Smart ACW)
- you can upload your custom Logo for the Header and the Login Page.
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On the General Settings Tab you can find the SW Update button useful to update the xCALLY version.
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Default
Here you can set the default value of some useful parameters, for the entire system:
- You can enable by default the Call Recordings, choosing the format (.gsm or .wav)
Max Preview and Records per page are related to the Analytics - Reports section, about the data disposition in the preview report and in the complete report
- the Auto Answer Settings:
- if the Auto Answer is enabled,
- the Auto Answer timer
- if the Auto Answer option is shown to Agents on the Phonebar or not
- The default SIP type: SIP or WebRTC
- if the Auto Logoff is enabled or not.
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Here you can find info about the Auto Answer and Auto Logoff options. |
Socket Settings
Here you can define the information about the Socket Server (the server to which the browsers are connected) and the Socket port.
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