The Motion versioning follows the Semantic Versioning guidelines.

[If you need to explore previous changelog click on relative year: 2023 | 2022 or find out Phonebar Changelog]

The Motion versioning follows the Semantic Versioning guidelines.

[If you need to explore previous changelog click on relative year: 2023 | 2022 or find out Phonebar Changelog]

Version 3.33.0

Fixed

[XM-483][XS-8748][XS-5999][XS-8172][XS-8612][XS-10861] Fixed issue with the creation of dispositions: by creating two dispositions of second level with the same name, but related to different first level dispositions, an error message was reported. With this fix, the name_voice index has been changed from name-listId to name-listId-ParentId: in this way dispositions having same names but different parent can be created correctly. Consider that the GUI has not changed, so it is now possible to have multiple dispositions with the same name, so it is recommended to choose meaningful descriptions to avoid confusion

[XM-1357][XS-9102] Fixed issue with weird characters substituting icons when refreshing the general user interface of the WebRTC. With this fix, icons remain unchanged after refreshing

[XM-1471] Fixed issue with timezone not applied to the table record in Inspector feature. With this fix, the timezones and dates are shown with the format selected by the user(or in the general options if not specified)

[XM-1830] Fixed issue with Enable buttons option appearing with a different color: with this fix the button is the same as the others (grey if disabled, blue sky if enabled)

[XM-2118][XS-10247] Fixed issue with Chat Group, showing up to 250 agents, while other agents could not be added to the group (only manually from the database). With this fix, the number of selectable agents corresponds to the one on the database and all agents can be added correctly to the desired chat group

[XM-2244][XS-8148] Fixed issue with API call for third-party message not called and if the agents closed the interaction, this remained in unread messages (even if they received it). With this fix, API are called correctly and the interaction no longer appears with unread messages

[XM-2254] Fixed issue with reaching specific id paths, even if the relative channel is not enabled on license. With this fix, no type of path regarding the disabled channel can be displayed

[XM-2257][XS-10646][XS-10717] Fixed issue with customer service window: whenever you add a new internal note, the interaction got closed automatically and remained impossible to reopen until the customer sent a new message. With this fix, by inserting a new note, the customer service window remains open correctly until its expiration

[XM-2299][XS-10487][XS-10669][XS-11037][XS-10923] Fixed issue with wrong visualization of vocal messages sent by the customer to the user: these messages are displayed as multiple even if the customer sent only a single vocal message. With this fix the the number of sent vocal messages is correctly displayed in the interaction

[XM-2357][XS-10484][XS-10902][XS-10923] Fixed issue with WhatsApp Outbound interactions not working properly: outbound messages cannot be sent, the interaction resulted immediately closed and also sending a recontact template an error message appeared. With this fix the Outbound Interactions are sent correctly

[XM-2392][XS-10603] Fixed issue with login with ActiveDirectory: an unknown authorization error appeared and agent could enter correctly only clicking on login the second time. With this fix, the agent can correctly login with ActiveDirectory

[XM-2407][XS-11057] Fixed issue with MB limit for App Zone Plugins: with this fix, the limit takes into account the one inserted in settings/global/maxattachmentsize (however not exceeding the maximum limit of 25MB)

[XM-2423] Fixed issue with user profile associated to a user impossible to eliminate. With this fix, the user profile can be deleted properly if necessary

[XM-2438][XS-10766] Fixed issue with auto-logout not working correctly: when the agents' timeout expired, they were logged into the GUI with status shown as IDLE. With this fix, the agents will disappear from realtime/dashboard after disconnection timeout expiration

[XM-2453][XS-10694] Fixed issue with e-mail answer not working: if XCALLY email account was in Bcc, answer from the interaction did not work (recipient appeared only with an "x" and an API error 500 appeared to the costumer). With this fix, the error message does not appear anymore and the XCALLY email account is inserted correctly

[XM-2494][XS-10908] Fixed issue with WhatsApp prefix settings: it was impossible to insert a prefix longer than three digits (including + character) in settings of WhatsApp Accounts. With this fix, the problem has been solved

[XM-2504] Fixed issue with minimum duration in SendDTMF Schema: API gave an error on duration if it was <100. With this fix calling the api /api/webbar/send-dtmf, the error does not appear, because min duration has been changed in 0

[XM-2514][XS-10983][XS-10969][XS-11017] Fixed issue with component ms-dual-multiselect, not viewing correctly all the items with the last Google Chrome update (e.g. for the voice queues visualisation assigned to agents). With this fix, the interface displays correctly the items also on Chrome

[XM-2523][XS-11001] Fixed issue with wrong confirmation message when restoring a delete member. With this fix, the confirmation message is correctly displayed

[XM-2533] Fixed issue with debug message DebugSocketsByUser sent to socket. With this fix, this type of message is not received to improve call center performance

Improvements

[XM-1455] Implementation of export function in Inspector pages: by creating a report from Inspector section, you can find it in Analytics → Reports → Motion Reports. Doing a Motion restart, reports created by Inspectors will not be displayed anymore → documentation coming soon

[XM-1596] Improvement of WhatsApp Campaigns: when you create a new WhatsApp Campaign, it is now possible to view a preview of the selected template → documentation coming soon

[XM-1957] Implementation of Whatsapp Campaigns: by default all the campaigns are shown abd a filter has been added to choose the account → documentation coming soon

[XM-1958] Improvement of Edit action of WhatsApp templates: now on the single tab Settings, you can see template settings (Header, Content, Footer, Button with relative preview) and specific mapping in every area with relative variables → documentation coming soon

[XM-1962] Update of WhatsApp Templates: by choosing the option Preview Template you can see a modal with the relative preview → documentation coming soon

[XM-2070] Implementation of a new filter in Voice Queues section: by opening Voice Queue → Realtime → Queue Calls, it is now possible to filter by Alias, Phone Number/Extension and Queues → documentation coming soon

[XM-2294][XM-2374] Implementation ofChatGPT block on OpenChannel Action flow → documentation coming soon

[XM-2312][XS-10550] Update of voice channel trigger, with condition Outbound Route: it is now possible to set as outbound route the associated context → documentation coming soon

[XM-2355] Update of New Client navigation menu in order to reflect the changes already present in the old interface: e.g. Cloud Providers section has been moved under Tools

[XM-2375]Implementation ofChatGPT block on WhatsApp Action flow → documentation coming soon

[XM-2408] Implementation ofthe new agent type “Mobile”, for agents which will login using the Mobile App → documentation coming soon

[XM-2410] Improvement on WhatsApp with Meta Connector: agents are now allowed to send a template to a single contact, choosing only from templates that the admin has granted for use by agents→ documentation coming soon

[XM-2425] Implementation of download attachments in WhatsApp interactions both from spy spection and from interactions menu → documentation coming soon

[XM-2484][XS-10888] Swagger API documentation has been updated → https://YOUR MOTION IP ADDRESS/swagger-ui

[XM-2500][XS-10525] Implementation of Drag and Drop feature for attachments in emails → documentation coming soon

Version 3.32.0

21 Mar 2024

Fixed

[XM-2232] Fixed issue with failed restart of installed plugins when Motion is restarted. With this fix, plugins are automatically reactivated if Motion is restarted

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[XM-2479][XS-10874] Fixed issue with Agent GUI and Admin GUI “Presence” descrepancy: with this fix when agent opens Agent Presence, he/she can view the list of all existed agents and apply filters for Queues, Teams or Status correctly

Improvements

[XM-1949][XS-10460] Update of DIALSTATUS management after Dial application →https://xcally.atlassian.net/wiki/spaces/XM/pages/1940164118/V3+Inbound+Routes#Applications

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Version 3.31.1

12 Mar 2024

Fixed

[XM-892][XM-1842][XM-2440][XS-8878]XS-10215] Fixed issue with socket which did not update Realtime section. With this fix Queues Realtime should update automatically upon removal and addition of an agent with all channels.
Moreover if you change permissions related to a user profile, page reload must occur for users connected to that User Profile. Finally only chat group participants receive socket events related to that chat group

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Version 3.31.0

28 Feb 2024

Fixed

[XM-383][XS-6448] Fixed issue with missing filling out Userld field in the report_call when an external Agent logs in using the IVR AgentManagement. With this fix, the report_call is correctly filled with even for Agents logged with AgentManagement IVR

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[XM-2409] Fixed issue with Queue Groups not showed when a user with relative permissions tried to associate these to a route. With this fix, if a user has the correct permissions, he can associate queue groups to inbound or internal routes, by selecting the preferred ones

Improvements

[XM-953] Improvements of invite process for user/agent creation. It is now available a customizable template which includes the information about how to access, credentials, link and so on, which can be sent by email to the account created → https://xcally.atlassian.net/wiki/spaces/XM/pages/1940188410/V3+Email#Invitation-emails

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Version 3.30.1

07 Feb 2024

Fixed

[XM-2285][XS-10512] Fixed issue with missing toaster info of incoming call on the WebRTC. With this fix, the popup info appears when agents receive inbound calls

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[XM-2310][XS-10282][XS-10535][XS-10544][XS-10560] Fixed issue with Fresh install database, displayed as empty, caused by an application problem. With this fix the issue has been solved

Improvement Improvements

[XM-1893][XM-1894] Restyling of Queue Timings and Agents Profiles sections, e.g. by showing the menu on the left and filters on the bottom of the page→ Queue timings Agent Profiles

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Version 3.30.0

31 Jan 2024

Fixed

[XM-733][XS-10170] Fixed issue with error message during the logout action with AzureAD (SAML) or via Microsoft SSO. With this fix the logout with SAML works correctly, doing a redirect to login page → https://xcally.atlassian.net/wiki/spaces/XM/pages/2119368705/SAML+SSO+with+Microsoft+Azure#Configure-Azure-AD

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[XM-2267][XS-10454][XS-10476] Fixed issue with users cannot view queues in realtime. With this fix by creating a User Profile with relative permissions, queues in realtime are correctly visible

Improvement Improvements

[XM-447][XS-7405][XS-10328] Update the authentication method for web socket connections: until now, the socket used an id field as query parameter when connecting; with this fix a motion.token parameter has been added to enhance security of web socket connections → explore our wiki to implement and try the new authentication mechanism https://xcally.atlassian.net/servicedesk/customer/portal/1/article/2294939666 (Jira credentials needed)

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Version 3.29.3

23 Jan 2024

Fixed

[XM-2183][XS-10386][XS-10400] Fixed issue with Maximum limit set on 300 on interactions visualisation, so count number did not match with the effective number of viewable interactions and it was an issue with data filter. With this fix interactions paging works correctly on all channels as well as filter sorting by date

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Version 3.29.2

18 Jan 2024

Fixed

[XM-2213][XS-10267][XS-10356][XS-10369] Fixed issue with Analytics section visualisation based on permissions: by setting user profile permissions, to allow user to view Extracted Reports Section but giving access only to a limited number of reports, user viewed the Extracted Reports Section empty.
With this fix, if the admin associates only some Reports and Extracted Reports Section, the user will view all generated reports from the specific reports

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Version 3.29.1

15 Jan 2024

Fixed
[XM-2119][XS-10306][XS-10324][XS-10343] Fixed issue with duplicate rows in thereport_agenttable, displaying incorrect results. With this fix the data in the report_agentare correctly shown without any duplicate

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Version 3.29.0

10 Jan 2024

Fixed

[XM-904][XS-7310] Fixed issue with Offline Chat messages, not viewed in the correct way. With this fix when an Offline Chat message is displayed in the client, the text is shown with correct formatting and row breaks if there are several rows

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[XM-2120][XS-10257][XS-10267] Fixed issue with extracted reports, not updating pages and rows from non-admin users. With this fix both admins and users can access to Extracted Reports section, by changing pages and rows and viewing the updated elements correctly
Improvement
Improvements

[XM-1433] Improvement of modal for date range filter on Inspectors (calendar month limit): if you enter a date range setting on different months, the system automatically shows a warning to advice you that start date has been changed→ https://xcally.atlassian.net/wiki/spaces/XM/pages/2193719298/Calls+Inspector+and+Queues+Inspector#Calls-Inspector

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